Frequently Asked Questions
Quick answers about garbage, recycling, green waste, billing, containers, Point & Pay, Specialty Curbside Collection Services, programs, and service expectations for Wasatch Front Waste & Recycling District residents.
Point & Pay Now Available
Point & Pay is WFWRD’s online payment vendor. Customers can search their account and make an online payment through Point & Pay.
Specialty Curbside Collection Services Now Available
Residential customers may request pickup for eligible specialty items through WFWRD’s Specialty Curbside Collection Services program.
Who is WFWRD’s online payment vendor?Billing
Point & Pay is WFWRD’s online payment vendor. Customers can search their account and make an online payment through Point & Pay.
How do I pay my WFWRD bill online?Billing
Use the Point & Pay payment link to search for your utility account and submit an online payment.
Payment link: Pay Now with Point & Pay
Does my previous online payment account or autopay automatically transfer to Point & Pay?Billing
No. Customers must set up their Point & Pay profile and enroll in autopay through Point & Pay if they want automatic payments to continue.
What is Specialty Curbside Collection Services?Programs
Specialty Curbside Collection Services is a residential-only program for eligible specialty items that are not part of regular weekly curbside collection.
Is Specialty Curbside Collection Services now available?Programs
Yes. Specialty Curbside Collection Services is now available for residential customers by request, subject to eligibility, availability, item type, and service area requirements.
Important: Only eligible items listed on the submitted request will be reviewed for pickup. Additional items may require a separate request.
When are Specialty Curbside Collection pickups scheduled?Programs
Specialty Curbside Collection pickups are scheduled by WFWRD. Customers will be notified of their assigned pickup date using the contact method provided on the request form.
Can I place garbage bags or items on the ground next to my garbage can for pickup?Garbage
No. Items must fit inside the garbage can with the lid able to close. Extra bags or items placed on the ground are not collected.
What time do I need to have my cans out?Garbage
Place cans at the curb the night before your service day, or no later than early morning on collection day, to ensure you do not miss the route.
How should I place my cans at the curb?Garbage
Place the can on level ground with the wheels against the curb or near the edge of the roadway. Leave space between cans and keep them clear of cars, trees, mailboxes, and other obstructions.
My garbage was missed. What should I do?Garbage
First, confirm it was your scheduled collection day and that the can was out and accessible. If it was, contact us as soon as possible so staff can review the route and determine next steps.
Do you pick up bulky items, mattresses, furniture, or large household items?Garbage
Bulky items are typically not collected with regular weekly curbside service. Eligible specialty items may be requested through Specialty Curbside Collection Services, or residents may use other available disposal programs when applicable.
What is HDPE?Recycling
HDPE is high-density polyethylene, commonly labeled #2 plastic. Examples include milk jugs and some detergent bottles. See our recycling guidance for acceptable materials.
Should I bag my recycling?Recycling
Most recycling programs require recycling to be loose and not placed in plastic bags. Follow the “How to Recycle” instructions or contact the District if you are unsure.
What happens if I put non-recyclables in my recycling can?Recycling
Contamination can cause loads to be rejected and may lead to a warning tag. Use the recycling guidelines to prevent contamination.
Do I need to rinse containers before recycling?Recycling
Yes. Empty and lightly rinse containers to reduce odors and contamination. They do not need to be spotless.
How do I sign up for a Green Waste can?Green Waste
Request online. Fees and terms are listed on the current fee schedule.
What can go in the Green Waste can?Green Waste
Green waste is for yard debris such as leaves, grass clippings, and small branches. Do not place garbage, rocks, dirt, or construction debris in green waste.
Is green waste collected year-round?Green Waste
Green waste service is seasonal. Dates and costs are listed in the fee schedule and program information pages.
How much are my fees?Billing
Fees vary by service and optional subscriptions. Use the current fee schedule for the most up-to-date rates.
Why does a second garbage can cost more?Billing
Garbage disposal costs are higher than recycling or green waste processing. If you regularly overflow, green waste service may help reduce garbage volume.
What happens if I don’t pay my fees?Billing
Late fees may accrue. Unpaid balances may be certified as delinquent and added to property taxes as allowed by policy, including an administrative fee when certified.
I’m a landlord. Can renters pay the bill directly?Billing
Yes, if the payment coupon or account information is included so the correct account is credited. The property owner remains responsible for ensuring the bill is paid.
I’m on a fixed income. Are there assistance programs?Billing
Salt Lake County Treasurer programs may reduce property taxes and related fees for qualifying residents. Contact the Treasurer’s Office for eligibility details.
- Salt Lake County Treasurer
- Phone: 385-468-8300
My can is broken. Can I get a repair or replacement?Containers
Normal wear-and-tear repairs or replacements are typically provided at no charge. Lost, stolen, or owner-damaged cans may have a replacement cost.
Can I swap my can for a new or refurbished can?Containers
Yes. Fees and options for new or refurbished cans are listed in the program request form and fee schedule.
My can went into the truck hopper. What should I do?Containers
Contact us as soon as possible with your address and service day. Staff will document the report and advise on replacement options and timing.
What is the Seasonal Container Reservation Program?Programs
The Seasonal Container Reservation Program, also known as SCRP, is an area-based program offering temporary container service at scheduled times, with limited reservations. Reservations open by area or zone and are first-come, first-served.
How do I know if I qualify for Early Bird vs. General reservations?Programs
Early Bird eligibility depends on the program rules for the year. Your postcard and the SCRP page will indicate eligibility and reservation dates.
Do I need a postcard to participate in SCRP?Programs
Some areas use postcards to communicate eligibility and reservation timing. If you did not receive a postcard, contact us with your address so staff can confirm your area, zone, and program timing.
What is the landfill voucher program?Programs
The landfill voucher program provides eligible residents with a disposal option for approved self-haul materials. Program rules, limits, and restrictions apply.
Can I opt out of waste and recycling services?General
No. Health and sanitation requirements apply to properties in the service area, and the District is obligated to provide collection service as designated by the city, metro township, or county.
What is included in my basic service?General
Basic services generally include weekly garbage and recycling collection and access to certain programs. See the Basic Services page for the full list.
How do holidays affect collection?General
If a holiday falls on a scheduled collection day, collections are typically delayed one day for the remainder of the week. Normal collection resumes the following week.
Where do I report a problem or request service?General
Use our Contact form or call the office. For broken carts, use the Report Broken Cans form.
When did Salt Lake County Sanitation become Wasatch Front Waste & Recycling District?General
On January 1, 2013, the former Salt Lake County Sanitation operations became the Wasatch Front Waste & Recycling District, governed by a Board of Trustees representing the service areas.