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Residential Service Request

Report a Lost or Stolen Can

The homeowner must submit this request. Please fill out the form below to report your lost or stolen can. Our Cart Team will deliver the replacement can within 1 to 14 business days.

Who may submit

This request must be submitted by the homeowner of record for the service address.

Select one option

Choose the missing can type and select only one replacement fee option. Selecting multiple options may delay the process.

Delivery timeframe

Once reviewed and processed, the replacement can is typically delivered within 1 to 14 business days.

If you select the discounted stolen-can option, a police report must be uploaded before the request can be processed.

Who is submitting this request?

This form must be submitted by the homeowner. The name on this request must match the deed or property ownership record for the home. If you are a renter or tenant, please have the homeowner or landlord submit this form.

Replacement Request Details

Please select one of the options listed below.

Please make sure to select one of the options below. Requests submitted without choosing a can type may experience a delayed response.
*Please select only one option. Selecting multiple options will delay the process.
*Please select only one option. Selecting multiple options will delay the process.
*Please select only one option. Selecting multiple options will delay the process.
Required only if the discounted $20 option is selected.
One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.
Name

How to enter your address

  • Start by entering the first four numbers of your home address into the designated field.
  • Select your address from the list.
  • If your address does not appear right away, continue typing one additional character at a time until your address is listed.
  • Example: 1234 S
*This address will not auto-populate. The address needs to be entered in full

Additional Can Billing Notice: If a lost or stolen can is later found and there are additional cans at the property, WFWRD reserves the right to back-bill for the additional can(s). You are responsible for contacting us to have any extra can picked up. If the original can is found and WFWRD is not notified, additional charges may apply.

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Processing Notice: Once the request is reviewed, if all information matches the account and the account is not past due, we will process the request. Your replacement can should arrive within 1 to 14 business days.

One file only.
100 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods.